Ticket System

eas1ly · November 19, 2025

№Ticket System

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# Discord

Обработка тикетов внутри дискорда.

При создании тикета в игре, в специальной категории создается канал с кнопками.
Специальные кнопки для обработки:
- Кнопка закрыть тикет.
- Кнопка занесения игрока в черный список (после этого он не сможет открыть новый тикет).
- Кнопка перехода к CFTools / Steam.
Архив тикетов в специальной категории и HTML лог тикета.

Ticket System

The Ticket System mod adds a ticket system with direct integration into Discord to your server. It only works on a dedicated server (VDS).

? Main functions:

Flexible Settings: Full control through the config file — customize the mod to your needs.
Localization: Ready-made translations for multilingual servers.
Database: Storing a database of tickets directly on your hosting.
Logging: All actions are recorded in logs.
Discord BOT: A discord bot is provided for the correct operation of the modification.
Discord Account: An opportunity for the player to add his discord to the ticket.
Role distribution: Administration and support roles are distinguished in ticket chat in different ways.
Servers: The bot supports multiple servers at once.

# GUI Menu

The menu is integrated into our Core Client.

A menu for specifying the reason and reviewing the rules.
The confirmation menu confirms that the player has read all the rules and accepts everything.
The chat menu is actually the ticket itself.

# Discord

Ticket processing inside the discord.

When creating a ticket in the game, a channel with buttons is created in a special category.
Special buttons for processing:
The close ticket button.
The button to blacklist a player (after that, he will not be able to open a new ticket).
The button to go to CFTools / Steam.
The archive of tickets in a special category and the HTML log of the ticket.